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Mr Magro says 10 years ago, when he worked for Mission Australia in Sydney, Myer Grace stores would call him on a weekly basis to say they had stock for him to collect."That was going really well for us ... we'd get things like a dinner set, with just a chip in a glass or something," he said. But all this changed when the company started giving its product to a reverse logistics firm in Melbourne, TIC.TIC describes reverse logistics as the "backwards flow of merchandise from consumers, to retail stores, and back to distributors, manufacturers or remarketers".
"But then the company started deciding they would put the product online and it would go to the highest bidder, so what's happened now is that not-for-profits don't get a look in because we just get out-bid all the time."
What's more, Mr Magro says donations from the general public have also dropped in quantity and quality. "The quality of product people are donating into our collection bins is not what it used to be five years ago, 10 years ago," he said."People have garage sales, markets, eBay, so then if they don't sell it there we get what's left over."